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Hello, I'm writing regarding Order #XXXX. I purchased a digital product that I have not downloaded, accessed, or used in any way. No delivery has taken place. I am requesting an immediate cancellation and full refund. I want to be straightforward: if this refund is not processed promptly, I will have no choice but to initiate a chargeback through my bank. I would prefer to resolve this directly with you, but I will not hesitate to escalate if necessary. Please confirm the cancellation and refund at your earliest convenience. Thank you.